Return and Refund Policy

Effective Date: January 23, 2025

At Swastik, we are committed to ensuring customer satisfaction by delivering high-quality A2 Ghee. However, we understand that there may be instances where a return or refund is necessary. This policy outlines the terms and conditions under which we process returns and refunds for our products.

 

Eligibility for Returns

To qualify for a return, the following conditions must be met:

The product must be unused, unopened, and in its original packaging.

The return request must be initiated within 7 days of the delivery date.

Proof of purchase, such as an invoice or order confirmation, must be provided.

Non-Returnable Items

The following items are not eligible for return:

Products that have been opened, used, or tampered with.

Products purchased during special sales, promotions, or clearance events.

Products that were damaged due to improper handling by the customer.

Replacement/exchange Process

Once your replacement request is approved, your replacement product will be delivered to you within 3-4 business days. Our team works diligently to ensure that your replacement is processed and shipped as quickly as possible, so you can enjoy your product without unnecessary delays.

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at office@swastikfresh.com or call us at +918169229423 within 7 days of receiving your order.

  2. Provide Details: Share your order number, reason for the return, and attach photos of the product (if applicable).

4. Damaged or Defective Products

If your product was damaged during transit or has a manufacturing defect:

  • Report the issue to us within 24 hours of delivery by contacting office@swastikfresh.com or via WhatsApp at +918169229423

  • Provide photos of the damaged product, packaging, and invoice for verification.

  • Upon verification, we will offer a replacement or refund at no additional cost to you.

Refund Policy

Refunds are processed under the following conditions:

  • Approved returns that meet our eligibility criteria.

  • Orders canceled before the product is shipped.

Refund Process

  • Refunds will be Credited within 2-7 business days after we receive and inspect the returned product.

  • Refunds will be issued to the original payment method used during the purchase.

Partial Refunds

In certain cases, a partial refund may be issued:

If the product is returned in a condition that does not meet our eligibility criteria but is deemed resalable.

If the return is initiated beyond the 7-day return window but approved under exceptional circumstances.

Order Cancellations

Orders can be canceled before they are shipped. To cancel an order, contact us immediately at office@swastikfresh.com or +918169229423

If the order has already been shipped, it cannot be canceled. You may initiate a return once the product is delivered.

Important Notes

Swastik is not responsible for lost or damaged returns caused during return shipping. We recommend using a reliable courier service with tracking.

Refunds for transit-damaged products will only be issued if the damage is reported within 24 hours of delivery.

All decisions regarding returns and refunds are at Swastik’s sole discretion and are final.

Contact Us

For any questions or concerns about our Return and Refund Policy, please contact us:

Email: office@swastikfresh.com

Phone: +918169229423

WhatsApp: +918169229423

Address: 43-B, Ashok Vihar Vistaar, Gopalpura Bypass, Tonk Road, Jaipur 302015

 

 

We value your trust and strive to provide a seamless shopping experience. Thank you for choosing Swastik!